Managing Nearshore Dev Teams: 5 Tips for CTOs

Hiring and working with nearshore dev teams can be advantageous for a variety of reasons. However, with the benefits comes the challenge of knowing how to properly manage a nearshore team. To expertly manage your nearshore dev teams, follow the five tips below.

#1: Ensure you have the right toolchain

When managing nearshore dev teams, it’s essential to keep processes as uniform among teams, including toolchain use. If several separate teams are all using different tools, communication between them can begin to break down. Because of this, it’s important for CTOs to ensure the proper toolchain is used by nearshore dev teams.

Instead of enforcing a single set of tools to be used across your entire organization, allow your remote software engineering teams to adopt a connected, loosely-coupled DevOps toolset. Choose a toolset that adds value by providing the necessary end-to-end communication and collaboration channels while also integrating the tools that are already part of the team’s regular routines. For instance, the cloud offers integrated toolsets for easy consumption.

To ensure you have the right toolchain, look for tools that match the following characteristics:

  • Integration with your existing toolset.

  • Ability to supplement your existing toolset and also help you replace tools over time as your nearshore dev team’s needs shift.

  • Ability to aggregate and present all of your life cycle and pipeline data and status for easy tracking of progress and quality.

  • Support for frameworks for agile and nearshore dev team transformations.

#2: Implement a solid structure

The ideal team structure for implementing DevOps practices depends on a multitude of variables. Factors such as the flexibility of your organization’s current structure, available skills and resources, relationships between teams and team leaders, and corporate culture and politics will all affect what your ideal team structure looks like.

Usually, a distributed team of remote software engineers and nearshore dev teams add value where an in-house team might face issues or struggle. Being distanced from internal corporate politics or power struggles gives them a broader, less biased picture of requirements and innovative solutions.

While DevOps requires a team effort, it’s still crucial to define individual roles and responsibilities for success clearly when working with the remote software engineer team.

“Here are some recommendations:”

  • IT Manager: Build trust with counterparts on other teams, create an environment of learning and continuous improvement, delegate authority to team members

  • Dev Manager: Build trust with Ops counterpart, include Ops early in the planning process

  • Systems Engineer: Continuously find new ways to automate things that are a nuisance

  • Quality Engineer: Provide input into scale and performance, provide feedback on staging environments

  • Devs: Plan for deployment as you’re planning new features, solicit feedback from Ops and work with them on the deployment process

#3: Set clear expectations

For a nearshore dev team to succeed, everyone involved will need to have a broad, deep understanding of what’s expected of them and what they’re required to achieve. Here are some indispensable roles you need:

Developer: A developer is more than just a remote software engineer responsible for committing a certain number of lines of code. Instead, it’s necessary that developers understand the need and implement, test, and deploy solutions.

Tester: Rather than solely being responsible for making sure functionality is as expected, a tester is required to validate that the user experience of an application is working as it should under anticipated conditions and on real devices and networks.

Release Managers: Responsible for overseeing the coordination, integration, and flow of development, testing, and deployment to support continuous delivery, release managers are focused on more than just creating an application. Additionally, release managers are responsible for maintaining the end-to-end application delivery toolchain.

Automation Architects: Also known as Integration Specialists, automation architects are responsible for analyzing, designing, and implementing strategies for continuous deployments. And, they must do this while ensuring high availability on production and pre-production systems. Because of this, automation architects are particularly essential for geographically distributed organizations and are naturally beneficial for using a remote software engineer team.

Experience Assurance (XA) Professional: A new type of control, experience assurance professionals become necessary when organizations embrace DevOps. Oftentimes, QA testers are replaced by XA professionals who are charged with ensuring all new features and functions of an app are released with the end user’s experience as a priority.

While the current expectation for a QA role is to test functionality, a DevOps framework also calls for UX testing as part of QA.

Security Engineer: In DevOps-minded shops, the security engineer works alongside developers to incorporate their recommendations much earlier in the process. Security engineers build security into the product at the start of sprints instead of how it’s usually been done, at the end.

#4: Choose the right provider

With so many nearshore outsourcing providers to choose from, it can be hard to know how to pick the one that’s right for your business. When hiring nearshore staff, follow the tips below.

  • Make sure you’re able to interview the candidates for your project.

  • Confirm there’s a trial period or a grace period where you can get out of the contract without repercussions if it’s not the right fit for your company.

  • Get to know the people you’re working with by visiting their offices.

  • Also, invite them to your offices. It shows real commitment if the provider is willing to travel to you at their expense.

  • Look for quality instead of opting for what’s cheap. You’ll always get what you pay for in the end.

  • Be patient--being successful with a staff augmentation provider (and everything, really) is a learning process.

#5: Take advantage of nearshore staff augmentation

While you could hire a professional services company to outsource your project or try your hand at hiring the right developers, hiring a staff augmentation firm allows you to outsource the recruitment, hiring and training processes of your staff, giving you control over your projects without losing time.

Here are a few more benefits of choosing nearshore staff augmentation:

  • Staff augmentation lets you optimize your resources. By allowing you to hire additional people that can pick up the slack and boost your operation, staff augmentation allows your on-site staff to dedicate more time to face-to-face interactions with clients.

  • Choosing staff augmentation is beneficial for your bottom line. Not only is nearshore staff augmentation less time consuming than hiring more in-house developers, but it’s also less expensive.

  • Staff augmentation is easier to scale than hiring a professional services company. Staff augmentation firms are specialized in finding the right people for your job and doing it quickly.

At Jobsity, we strive to hire top-notch people, and we train them to become top-notch developers. If you’re ready to hire a nearshore dev team or just have more questions about our process, please contact us.

Nov 26, 2018