Jobsity’s Role Spotlight Series: CRM Developers

Written by Donna Kmetz
3 minutes read

Welcome to Jobsity’s Role Spotlight Series, where we highlight some of the most in-demand tech professionals.

This week, we’re covering CRM developers. What do they do? What qualifications do they need? What qualities should you look for when hiring a CRM developer? And how do they impact various industries?

Let’s find out.

What Is a CRM Developer?

CRM developers are the experts behind customizing and maintaining Customer Relationship Management (CRM) software in organizations. They work with platforms like Salesforce, Microsoft Dynamics 365, and SAP CRM. The goal of a CRM is to improve how businesses manage and interact with their customers.

They’re responsible for creating custom applications and integrations while also ensuring that all data within the CRM system is accurate and secure. CRM developers collaborate closely with all departments across an organization to translate business needs into technical requirements.

CRM developers typically hold a bachelor’s degree in computer science, software engineering, or a related field. Advanced degrees and certifications in specific CRM platforms are also common and can give developers an edge in their careers.

But education isn’t everything. Many CRM developers hone their skills through hands-on experience, internships, and specialized training programs. Practical experience often provides invaluable insights that can't be learned through theory alone.

Tools and Platforms Used by CRM Developers

CRM developers need to be familiar with a variety of tools and platforms to meet an organization’s needs:

  • CRM Platforms: Salesforce, Microsoft Dynamics 365, SAP CRM
  • Programming Languages: JavaScript, Apex (Salesforce), C# (Microsoft Dynamics)
  • Database Management Systems: Oracle, MySQL, SQL Server
  • Integration Tools: MuleSoft, Dell Boomi, Microsoft Power Automate
  • Version Control: Git, SVN
  • Cloud Services: AWS, Azure, Google Cloud Platform (GCP)

These tools help CRM developers design effective, scalable, and secure CRM solutions.

Industries Benefiting from CRM Developers

CRM developers support business goals across industries:

Healthcare: CRM developers implement systems that manage patient data, improve patient engagement, and integrate with electronic health records (EHR) to streamline healthcare delivery.

Energy: CRM devs help energy companies manage customer service interactions, optimize customer relationship management, and support energy efficiency programs through targeted communications.

Manufacturing: In manufacturing, CRM developers improve sales forecasting, order management, and customer service, and streamline supply chain interactions.

Food: In the food industry, CRM devs manage customer loyalty programs, analyze consumer behavior to refine marketing strategies, and ensure compliance with food safety regulations.

Finance: CRM developers build systems for managing client relationships, automate client onboarding processes, and personalize financial advisory services using customer insights.

Qualities of a Successful CRM Developer

When planning to hire a CRM developer, you should be on the lookout for certain qualities beyond technical skill. It’s true that they should certainly have a deep understanding of CRM platforms, programming languages, and database management. However, their mindset and instinctive grasp of how to approach a problem and find a solution is also important. 

CRM devs should be highly analytical, but with exceptional communication skills. They must be capable of translating complex technical concepts into understandable language for non-technical colleagues–and vice versa. Their job is, essentially, to bridge the gap between the technical side and the business side. CRM developers should be able to think on their feet to find technical solutions for problems across departments.

This requires attention to detail, adaptability to new technologies, and a commitment to continuous learning. Effective CRM developers aren’t afraid to upskill. They’re there to support your company through end-to-end project delivery, done right the first time. You need a dev you can trust, one who’s as committed to your business goals as you are.

That’s Where Jobsity Comes In

Our approach to staffing helps you level up your tech team, with long-term payoff. We find your ideal candidate, on your timeline, in your budget. We pride ourselves on taking the hassle out of hiring. Our accountability practices are second to none and we know first-hand how to handle a diverse team for the best results. 

Best of all? We’re reliable. We’re there for you every step of the way, from your first call through the years of our partnership. Jobsity’s more than a company, we’re an extension of your organization and community. We believe in your success and want to support it. 

We have the best candidates on the block and the track record to prove it: devs to meet every need your business has, now and in the future.

Jobsity devs stand head and shoulders above the rest, with an average retention rate of over 3 years. They represent the top 3% of LATAM talent, specializing in programming languages such as Java, Apex, and C#.  

That’s why companies like McGraw Hill and Creed Interactive trust Jobsity to provide the talent they need to make their projects a breeze.

Why not give us a try? Your risk free trial’s just a friendly chat away. 

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Written by Donna Kmetz

Donna Kmetz is a business writer with a background in Healthcare, Education, and Linguistics. Her work has included SEO optimization for diverse industries, specialty course creation, and RFP/grant development. Donna is currently the Staff Writer at Jobsity, where she creates compelling content to educate readers and drive the company brand.

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